WARREN J. DUFF
wduff@snookduff.com  
   
 
OBJECTIVE
An interesting position as a Network Systems Administrator in a growing company.
 
SUMMARY
Solutions-oriented IT professional with proven success designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs.
Solid knowledge of LAN/Intranet network administration and support under Windows NT/2000/2003, Oracle, and UNIX environments.
Proven expertise in supporting and troubleshooting hardware, software and network issues.
Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the "go-to-person" for immediate resolution to technical issues.
Organized, take-charge professional with exceptional follow-through abilities and detail orientation; able to plan and oversee projects from conception to successful conclusions.
Outstanding communication skills, interfaces effectively with upper management, vendors, staff, peers and users.
Strong technical background with a solid history of delivering outstanding customer service. Genuine commitment to quality, team work and customer satisfaction.
 
EDUCATION & CERTIFICATIONS
 
Bachelor of Science Management/Computer Information Systems ² Park University ² 1998
Associate Degree Information Systems Technology ² Community College of the Air Force ² 1999
Associate Degree Personnel Administration ² Community College of the Air Force ² 1997
Microsoft Certified Professional: Installing, Configuring, and Administering Microsoft Windows 2000 Professional
Microsoft Certified Professional: Managing and Maintaining a Microsoft Windows Server 2003 Environment
CompTIA A+ Certification
CompTIA Network+ Certification
One test from completing Microsoft Certified System Administration certification
 
EXPERIENCE
 
US Air Force Tinker AFB, OK
Superintendent, Personnel Systems Management November 1998 to Present
Proven team leader on 7-month NATO Peace Keeping mission to Bosnia-Herzegovina in support of Operation Joint Forge and provided direct support to Operation Iraqi Freedom.
Molded IT team members into award winning team. Developed client/server solutions adopted Air Force-wide.
Oracle System Administrator; Lead Project Manager and System Engineer for conversion of Legacy Unisys 2200 System to a new state-of-the-art Oracle Relational Database using Oracle 8i Server.
Improved customer access time, to eight UNIX servers, by 80%; eliminated modem connections and linked servers to base network infrastructure using 100BaseT connections.
Saved over $70,000 annually in paper reduction costs by creating email distributive print server using DEPCON Print software. Products now emailed to clients directly.
Trainer, mentor and supervisor for countless young airman and junior noncommissioned officers.
 
US Air Force Various Locations Throughout the World
Squadron Human Resources Manager September 1984 to October 1998
Technical, proficient and very goal oriented.
Developed human resources system to automate most personnel related functions. Improved team's efficiency by 40% and saved over 60 man-hours weekly.
Recruited, interviewed and selected employees to fill vacant positions.
Planned and conducted new employee orientation to foster positive attitude toward company goals.
Handled the toughest programs such as weight management, fitness, unfavorable information files, demotions, letters of reprimand, drug testing and American Red Cross notifications.